Legal
Privacy Policy
This Privacy Policy explains how Chola Group of Fire & Safety collects, uses, shares, and protects personal information when you visit our website or contact us.
Overview
How we handle your data
We collect only the information needed to respond to inquiries, provide fire safety services, support compliance documentation, and improve our website experience.
This policy applies to information collected through our website forms, email, phone, WhatsApp (if used), and any other digital touchpoints that link to this policy. It does not apply to third-party websites that may be linked from our pages.
We use your information to serve safety and compliance needsโnever to sell your personal data.
Chola Group of Fire & Safety
If you have questions about this policy or your personal information, please contact us using the details on our Contact page.
Privacy details
Key points about the information we collect and how it is used.
What information do you collect?
Information you provide (such as name, company, email, phone number, and message) when you request a quote, inspection, service, or consultation. We may also collect basic technical data such as IP address, browser type, and pages visited for security and analytics.
Why do you collect this information?
To respond to inquiries, prepare quotations, schedule site visits, deliver AMC and service support, maintain compliance records, and improve our services and website.
Do you use cookies?
We may use cookies and similar technologies to keep the site working properly, remember preferences, and understand website usage. You can control cookies through your browser settings.
Do you share my data with anyone?
We may share information with trusted service providers (such as hosting, email, analytics, or CRM tools) only as needed to operate our business. We may also disclose information if required by law or to protect rights, safety, and security.
How long do you keep my information?
We retain personal information only for as long as necessary for the purposes described above, including legal, accounting, and compliance requirements, then securely delete or anonymize it where feasible.
How can I request access or deletion?
You may request access, correction, or deletion of your personal information by contacting us. We may need to verify your identity and may retain certain records where required for compliance or legal obligations.
Security
How we protect information
We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, loss, misuse, or alteration.
Access controls
We limit access to personal information to authorized personnel and service providers who need it to perform their role.
Secure handling
We follow secure practices for storing and transmitting information and review our processes as our systems evolve.